May 5, 2021

How Culture, Storytelling, and Joy Saved Menlo, with Rich Sheridan

Episode 118:

Menlo Innovations CEO Rich Sheridan became disillusioned in the middle of his career in the chaotic technology industry. He had an all-consuming thought…things can be better. Much better. He had to find a way. Why couldn’t a workplace be filled with camaraderie, human energy, creativity, and productivity?

Ultimately, Rich co-founded Menlo Innovations in 2001 to end human suffering in the workplace. His unique approach to custom software creation is so surprisingly different, that 3,000 people a year travel from around the world just to see how they do it.

His passion for creating joyful work environments led to his bestselling and widely celebrated book, Joy, Inc. – How We Built a Workplace People Love. His highly anticipated second book, Chief Joy Officer, came out on December 4, 2018, and will continue to prove that a positive and engaging leadership style is actually good for business.

What you’ll learn about in this episode:

  • How Rich and his co-founder turned to their amazing team at Menlo for help during the pandemic
  • What the two key questions are you need to constantly be asking yourself in a purpose-driven culture
  • How the restrictions put in place during the pandemic engineered a deeper understanding of each other at Menlo
  • What the five-step plan was at Menlo that allowed them to emerge stronger
  • How digging in and being in the fight together changed the Menlo team members
  • What was the turning point for Rich when he was able to see the incredible opportunity for his High-Tech Anthropologists to grow
  • What it means to be human and the role storytelling plays

Additional resources:


Twitter: @menloprez


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